Last updated: 17 September 2026
What shipping costs, how long it takes for the parcel to leave and how long to arrive, what to do if it turns up damaged, and how to return a product or have it replaced. This is the practical page: the full contractual terms are in the Terms and Conditions.
Shipping
What it costs
Shipping is calculated in the cart, before payment, based on the destination and the weight of the order. You always see it in the final summary: no costs appear later.
- Italy: free shipping on orders over €50.
- Italy, under €50: the cost shown in the cart.
- Abroad: the cost depends on the destination zone and is calculated in the cart.
Bulky and heavy items. Some products — bow presses in particular — need dedicated transport because of their weight and size and are excluded from free shipping, even when the order is over €50. For these items the carriage cost is always shown in the cart before payment.
How long it takes
The total is the sum of two different things: the time we need to prepare the parcel, and the time the carrier needs to deliver it.
1. Order preparation
Normally a couple of working days, and at most 5 working days from the order confirmation. If you paid by bank transfer, the count starts when the funds are credited to our account.
For special items or items prepared to order, it can take longer: in that case we write to you by e-mail with the estimated dispatch time before going ahead.
2. Transit
- Italy: normally within 48 hours, starting from the day after the parcel is handed to the carrier. Islands and remote areas may need a few days more.
- Abroad: normally 4 to 6 working days, depending on the destination zone.
When the parcel leaves you receive a confirmation e-mail, with the tracking number where the service provides one.
These times are indicative: we meet them in the great majority of cases, but they are not essential terms of the contract and they can stretch for reasons outside our control — strikes, weather, customs checks, delays at the carrier or at a supplier. If an order gets stuck, we tell you.
Where we ship
We ship within Italy and abroad. Available destinations and their costs appear in the cart when you choose the country.
For deliveries outside the European Union, customs duties, taxes or clearance charges of the destination country may apply: they are payable by the recipient, are not included in the price, and we cannot calculate them in advance. They do not apply to destinations inside the European Union.
The delivery address
We ship to exactly the address you entered in the order: check it before confirming, including street number, apartment, postcode and a valid phone number, which the carrier needs for the delivery.
If you spot a mistake, write to us straight away at info@xtee.it: if the parcel has not left yet we correct it at no cost. If it has already left, any re-shipping caused by a wrong or incomplete address is at the buyer’s expense.
When the parcel arrives: check it
It is worth half a minute, in front of the courier.
- If the packaging is intact, sign with confidence.
- If it is damaged, wet, crushed or tampered with, accept the goods subject to written reservation: have a note such as “accepted subject to reservation, packaging damaged” written on the carrier’s document before you sign.
- Then write to us at info@xtee.it, attaching photographs of the packaging and of the contents.
The written reservation is what allows us to open a claim with the carrier. If you sign without reservation, obtaining compensation from the carrier becomes much harder — but this does not affect your rights towards us: if the product reaches you damaged or not as described, write to us anyway, because that is on us.
Parcel not delivered or late
If tracking has been stuck for days, or the carrier reports a delivery attempt you never received, write to us at info@xtee.it with your order number: we open the case with the carrier ourselves. If the parcel is confirmed lost, we send a replacement or refund you.
If a parcel comes back because it was not collected within the carrier’s deadline, we contact you to decide together whether to send it again — with the new shipping cost at the buyer’s expense — or to refund the goods.
Returns and refunds
There are two different situations, with different rules. It is worth knowing which one you are in, because it changes who pays for the carriage.
- You changed your mind — the product is perfect, but you do not need it or it is not what you expected. That is the right of withdrawal: 14 days, return carriage at your expense.
- The product is faulty, damaged or not what you ordered — that is the guarantee: 24 months, and we pay the return carriage.
You changed your mind: 14 days
If you buy as a private individual you have 14 days from delivery to tell us you are withdrawing, without having to explain why. The fourteenth day is included. You then have a further 14 days to send the goods back.
How it works, in five steps:
- Write to info@xtee.it within 14 days of delivery, stating your order number and what you want to return. An e-mail is enough: there is no form to fill in.
- We reply with the address to send it to and instructions for packing.
- Pack the product complete with accessories, documentation and box, protected as it was when it arrived.
- Ship within 14 days of your notice, with the carrier of your choice. Pick a tracked service: until the parcel reaches us the risk of loss stays with you, and the tracking is your proof.
- Receive the refund, by the same means of payment you used.
Who pays. Return shipping is at your expense. We refund the price of the product and the standard outbound shipping you had paid. If you had chosen a faster delivery than the standard one, the difference is not refunded.
When the refund arrives. Within 14 days of your notice of withdrawal. As the law allows, we may wait until we have received the goods — or until you send us proof of dispatch, if that comes first — and proceed from that moment.
The condition it must come back in. You may open the box and try the product as you would in a shop: that does not forfeit your right of withdrawal. If, however, it has been used beyond simple examination, fitted, modified or damaged, the law allows us to deduct from the refund an amount equal to the diminished value, explaining in writing how we calculated it. It is not a penalty: it is the difference between what the product was worth and what it is worth now.
What cannot be returned. Items made to measure or personalised at your request — engraving, colours, lengths or particular configurations — cannot be returned, because they cannot be put back on sale. Where this applies you will find it stated on the product page before you buy. Withdrawal also does not apply to purchases made with a VAT number by resellers and companies.
Faulty, damaged or wrong product
This is not about second thoughts: this is about something being wrong. Here we pay the return carriage and you have the legal guarantee of 24 months from delivery.
Write to info@xtee.it with your order number, a description of the problem and a few photographs or a short video: in most cases that is enough for us to understand it and decide straight away how to proceed. If the damage came from transport, add photographs of the packaging too.
You are entitled to repair or replacement, at your choice and free of charge. Only if neither is possible does it move to a price reduction or a refund. You do not have to report the fault within any set deadline in order to keep the right, but the sooner you tell us, the sooner we fix it.
The guarantee covers defects, not damage from use: normal wear, impacts and drops, incorrect fitting, modifications made to the product and use with incompatible equipment are not covered.
Do you want to swap an item for another?
There is no automatic exchange procedure. The quickest way is to treat it as two separate things: order the item you want, and return the one you do not need as a withdrawal. If you prefer, write to us first at info@xtee.it: when it is a question of size or compatibility, we will often tell you which one is right and the return becomes unnecessary.
The full rules
This page is the practical guide. The full contractual terms — payment, how the contract is formed, the guarantee, sales to resellers, governing law — are in the Terms and Conditions.
For any question before or after a purchase, write to info@xtee.it or call +39 333 688 7188. We normally reply within 24-48 hours on working days.
